Position Summary:
As a Sales Assistant in a fashion retail environment, you will play a pivotal role in delivering exceptional customer experiences, driving sales, and upholding brand standards. You will be responsible for assisting customers, maintaining merchandise presentation, and supporting daily store operations while ensuring compliance with company policies and procedures.
Key Responsibilities:
Customer Experience & Sales:
• Greet customers warmly and determine their individual needs through active listening and engagement.
• Provide knowledgeable advice on products, including fabric types, care instructions, and styling tips.
• Recommend, select, and locate merchandise based on customer preferences and trends.
• Promote current sales, promotions, and loyalty programs to maximize revenue.
• Demonstrate merchandise features and assist customers in trying on or fitting products.
• Practice professional and ethical salesmanship to achieve personal and store targets.
• Upsell and cross-sell merchandise and additional services such as alterations, delivery, or loyalty memberships.
• Enhance the customer base by capturing new contacts for the mailing list.
Point-of-Sale & Cash Handling:
• Accurately process sales transactions, including cash, credit cards, vouchers, and returns.
• Open and close the cash register, perform daily cash reconciliation, balance drawers, and make deposits as required.
• Ensure proper handling of charge slips, discounts, coupons, and sales documentation.
Merchandising & Inventory Management:
• Ensure merchandise is accurately tagged, priced, and attractively displayed in accordance with brand standards.
• Keep displays clean, organized, and seasonally relevant to drive sales.
• Maintain store cleanliness including shelves, counters, floors, fitting rooms, and windows.
• Regularly restock shelves and communicate replenishment needs to the Store Manager.
• Support stock intake, transfers, and verification of incoming shipments.
• Place special orders or coordinate with other branches to locate items requested by customers.
• Perform inventory counts and assist in inventory control efforts.
Loss Prevention & Security:
• Stay alert to potential theft or suspicious behavior; apply appropriate procedures to prevent or manage theft.
• Follow company policies regarding loss prevention, safety, and emergency protocols.
• Ensure compliance with return, exchange, and credit card policies.
Additional Duties:
• Assist with shipping, receiving, unpacking, and storing merchandise.
• Help estimate product quantities, alteration or repair needs when required.
• Wrap and package customer purchases neatly and professionally.
• Carry out any other tasks assigned by the Store Manager or Supervisor to support smooth store operations.
