Job Purpose

A Store Manager manages all activities necessary to the efficient operations of the store and provide prompt and courteous service to customers in order to maximize sales and customer service, so as to promote the company’s image of quality and professionalism. He/she works in close collaboration with supporting departments and directs the Assistant Manager, Sales Supervisors, Sales Assistants and all other employees essential to the efficient operations of the store.

Job Accountabilities:

• Ensure sales targets are achieved by driving sales and services, store operations and product management through the team.
• Provide feedback on the financial performance of the store, taking the necessary action where applicable
• Organize and lead team meetings on a daily, weekly, monthly and yearly basis for all important matters related to sales, stock, service, performance, maintenance, audit, IT and commerciality
• Set team objectives and the means to measure them. Define and monitor each team member’s assignment and responsibilities in line with the focus areas using KPI’s such as ATV, IPC and conversion rates
• Meet sales goals by training, motivating, mentoring and providing frequent feedback to team members.
• Manage stock levels and ensures availability of best-selling lines. Provide manual stock request whenever necessary, monitor stock and give seasonal feedback
• Plan any upcoming sale and promotional activity and ensures availability of stock, permit, layout and manpower in line with the store requirement and sales targets.
• Analyze commercial report on a weekly basis through department report and take necessary actions to maximize sales.
• Ensure high levels of customers satisfaction through excellent customer service in line with the brand DNA, standards and guidelines
• Give direction and find solutions for store issues that arise from staff or customers such as grievances, complaints, store or mall issues.
• Ensuring compliance with health and safety at workplace and local mall regulations.
• Complete store administration and ensure compliance with Brand guidelines and company policies and procedures.
• Ensure visual merchandising guidelines are adhered to reflects the brand image.
• Monitor staff scheduling and zoning to ensure sales are maximized. Drive ‘Service, add on sales, IPC, ATV’ through effective coaching and observation, while ensuring company service levels are met.
• Provide input on any key factors influencing sales e.g. pricing, sizing. Give regular feedback on the local market, i.e trends and competitor activity.
• Ensure that the store is managed supporting the business objectives in each area/ zone of the store.
• Motivate employees to achieve company goals and surpass their personal sales goals.

• Ensures that all personnel practice professional salesmanship according to company policies and procedures, in order to achieve maximum sales and provide the highest level of customer satisfaction.
• Adheres to and enforces loss prevention and security policies, credit policies and procedures, i.e. credit cards, check approvals, employee purchases, deposit logs, return and exchange policies.
• Ensures stockroom is neat and well organized, merchandise is always up to date, recalls are properly executed and controls damages and mixes according to company policies.
• Communicates stock replenishment needs to Operations Manager, Distribution and Buying departments.
• Implements all company training programs effectively in order to train and develop personnel.
• Evaluates team members once a year and conducts six yearly reviews too.

Minimum Qualifications/Experience/Knowledge/Skills

Qualifications -  Management Degree,

Experience - 5-6 years’ experience in a Retail environment with minimum 2 years’ experience in a Management role.

Knowledge/Skills -  Proficiency in Microsoft Office and Basic IT skills

Language (Job Specific) - Excellent verbal communication skills English being a prerequisite

Physical Requirements (For Showroom & Warehouse Jobs)  - Ability to carry out manual duties, stand for long periods of time and lift light to medium loads

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RESPONSIBILITIES
• Maintain control over the various zones in the shop floor
• Maintain a positive and cheerful attitude with the team and motivate them constantly to sell more
• Monitor and drive performance level of staff in terms of achieving daily targets & maintaining high level of customer service.
• Responsible to increase the Transformation Rate (Convert visitors to the store to customers)
• Monitor and drive hourly sales, daily sales and monthly targets
• Check stock daily to ensure that all products are adequately stocked and available for customers
• Train and promote high customer service standards

KNOWLEDGE, SKILLS AND EXPERIENCE

Expected Years of Experience
2-3 years experience in a Customer Service or Sales role in a Retail environment
Expected Educational Qualification
Bachelor’s Degree preferred with fluency in spoken and written English and any other language (will specify later)

REQUIRED BEHAVIOURAL COMPETENCIES

• Ability to work in a team oriented environment
• Zeal and enthusiastic personality
• Ability to work under pressure and with tight deadlines

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RESPONSIBILITIES
• Promote and monitor quality service among staff through training and by acting as a positive role model
• Maintain employee attitude and morale by recognizing outstanding performance and service
• Working with the Store Manager to meet the long range retail and company objectives
• Responsible for work schedules, break periods, work hours and vacations.
• Provide the Store Manager with a weekly update on the progress of the store and staff
• Ensure proper store image.
• Responsible for the operation of the store, such as inventory control and maintenance in the absence of the Store Manager
• Responsible for addressing customer grievances and inquiries.
• Ensure store security
• Evaluate staff performance and development needs. Delegate responsibilities between the staff
KNOWLEDGE, SKILLS AND EXPERIENCE
Expected Years of Experience
3-4 years experience in a Retail environment with minimum 1 year of Supervisory experience
Expected Educational Qualification
Minimum of High school certificate with fluency in spoken and written English and any other language

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Job Purpose

The Legal Advisor shall be responsible for overseeing the potential legal issues of ASH. To provide sound commercial and related legal advice on all matters concerning the activities of the company; that will ensure all relevant statutory regulations are adhered to and the company’s reputation is always protected.

Job Accountabilities:

• Provide legal counsel to the Management, Businesses and Staff of the company
• Act as “house counsel” and advise the company concerning legal issues related to its business activities/transactions, claim liability, advisability of legal rights and obligations. These issues might involve patents, registrations, government regulations, review of commercial agreements with suppliers and other companies, commercial and legal awareness.
• Interpret laws, rulings and regulations for individuals and businesses.
• Provide internal legal advisory services on legal matters
• Prepare and draft legal documents, such as wills, deeds, patent applications, mortgages, leases, and agreements
• Manage confidentiality and security of legal documents
• Control the transparency and the relationship between company and other Governmental bodies and familiar with UAE laws.
• Ensure that all practices are performed after due diligence.
• Conduct research, analyze and advise on various legal questions and recommended courses of action.
• Oversee legal related correspondence, memoranda and reports concerning questions, analyses, interpretations and opinions.
• Communicate both orally and in writing, concerning compliance with various institutions. 
• Advise the Company on disciplinary actions and review grievances filed by employees and bargaining units.
• Ensure that appropriate corporate governance and compliance structure is put in place
• Advice on legal and commercial risk related to all company business activities
• Provide legal framework on policies of various departments
• Management of external counsel and general litigation
• Monitor and report on relevant legal developments within the UAE and countries where company’s division operates or intends to operate
• Undertake additional legal tasks, as required, to support company’s division in achieving its business plan

Minimum Qualifications/Experience/Knowledge/Skills

Qualifications Master’s degree in Law from an accredited institution.

Experience Minimum 5 years of experience in UAE (one must have UAE experience).

• One must have UAE experience.
• Relevant working experience with commercial companies and law firms
• Exceptional communication skills

Language (Job Specific) Arabic fluency is a must

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Job Purpose

The Executive Assistant shall support the Group Managing Director. They will be acting as the point of contact between Group Managing Director and internal colleagues and external contacts. Along with that, they will also be responsible for the business-related tasks such as creating reports, taking minutes, drafting/ composing emails, office management and other administration related tasks.

Minimum Qualifications/Experience/Knowledge/Skills

• Must have experience working for a retail company in the capacity of Executive Assistant
• 5+ years of relevant experience required in UAE
• Must be flexible and able to perform under pressure
• Must have valid UAE driving license and a car
• Excellent communication skills (Bilingual)
• Excellent knowledge of MS Office

Language (Job Specific) Arabic fluency is a must

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Job Purpose

Actively contribute to the development of business including implementation, monitoring and review of a business strategy that maximizes the retail net profit by driving sales and controlling costs across all chain stores; to build motivated and high performing teams through effective leadership and management of retail staff. Successfully managing Retail Operations of the brand across all chain stores.

Job Accountabilities:

• Ensure sales targets are communicated to the shop floor and sales are maximized.
• Key focus on controlling costs such as manpower/ store operations and miscellaneous expenses.
• To grow sales profit by motivating the staff to over achieve sales target.
• To be aware of competition, retail sector trends and current trading opportunities.
• To develop, implement, review and monitor the retail operating plan and budget.
• To analyze information from POS (electronic point of sale) to seize opportunities and make informed management decisions, taking appropriate remedial action as required
• To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure and standards.
• To manage the warehouse operation in conjunction with Supply Chain Manager
• Set and regulate product pricing using results of market and demand analysis
• Evaluate operational and financial records to determine sales performance of a retail store
• Prepare an annual report summarizing progress on short- and long-term plans
• Develop forms and tools to increase operations efficiency and risk management.
• Preparation of Sales Plan by category basis of LFL & seasonality & further ensuring achievement
• Measures to augment the bottom line by cost cutting & high adequate mix of high margin & high value product lines
• Planning & implementation of New Store Opening plans, Opening the store as per guidelines within agreed timelines
• Administering weekly competition benchmarking for new launches
• Responsible for Business planning with expansion of Retail stores across region.

• Anticipate hiring needs, ensure sound hiring decisions and maintain correct staffing in stores always.
• Effective and efficient Performance Management – includes monthly/bi-annual/annual review of the team as well as store manager and documentation of the same.
• SOP awareness and implementation.
• Address employee grievances within the stores and escalate through the proper channel and resolve.
• To effectively recruit, induct, lead, manage, train and develop staff to agreed procedures and standards.
• To ensure the effective management of all retail staff and to ensure adequate staffing levels throughout the business.
• To give support to staff so they have the opportunity to develop their skills in the role and to achieve growth in sales.
• To ensure that all performance issues, and other issues within the showroom, are addressed in an appropriate and timely manner.
• To uphold the reputation of the Brand by maintaining high personal standards and projecting a warm, appreciative and welcoming attitude towards customers and staff.
• To take responsibility for personal and professional development.
• Actively promote the brand in local communities.
• Direct and supervise retail staff across several retail outlets to ensure they meet set objectives
• Provide training to retail employees to develop their skills and enhance their job performance
• Provide solutions that address performance issues in a timely and effective manner
• Contact store managers and other retail staff to communicate relevant information
• Provide leadership and vision to the company by assisting the staffs with development of long term and annual plans, and with the evaluation and reporting of progress on plans
• Effective scheduling and utilization of staff resources.
• Manpower planning, identifying gaps and acquiring them, understanding Training needs
• Identification of low performers & coaching them to deliver better results
• Responsible for finalizing retail recruitment & career progression plan for team

• Refer to the Brand aesthetics or guidelines provided by the Division/Brand Manager and implement the same in stores.
• Plan deliveries of new stock and execution of the same based on Brand guidelines.
• Coaching the employees how to optimize space for special events, such as in-store discount sales/ promotions.
• Ensure that stores reflect the Brand retail best practice across all aspects of the brand and follow the corporate guidelines.
• Communicate stock replenishment needs to the Division/ Brand Manager.
• To develop corporate policy driving display, merchandising, pricing and grading whilst observing retail trends
• To monitor stock in each shop, ensuring there are adequate supplies.
• To identify methods of stock generation in conjunction with the Shop Manager, and to respond to stock concerns where relevant.
• Planning Merchandise Mix, Price Mix resulting in optimum use of retail space
• Execution of Visual Plans of the store as per guidelines and trends
• Planning & Execution of overall Merchandise display basis category/sub category & family
• Monitor inventory levels to determine the need for stock supply at each retail outlet
• Inventory Management, availability of Top sellers & return/rotation of ageing inventory
• Implementation of Perpetual inventory counts, identifying gaps in merchandise security

• Responsible for smooth business operations and scheduling or planning of weekly Rota/ staff leaves in accordance with the policy as well as the business requirements.
• Liaise with the HR Department to discuss various staff movements and promotions along with the mutual consent of Brand Managers and Store Managers.
• Responsible for maintaining standards – including all housekeeping as well as Health & Safety practices and procedures and ensure basic store hygiene and maintenance.
• Control damages and mixes by ensuring stockrooms are neat and well organized.
• Implementation of correct procedures regarding store opening and closing and ensure that all potential security issues are resolved.
• Working in conjunction with consultants and contractors, to carry out new shop site evaluations and questionnaires.
• Working with contractors, to ensure shop refits are carried out in accordance with corporate guidelines meeting relevant time schedules and ensuring shop standards are maintained on an ongoing basis.
• Plan preventative maintenance.
• To instigate and implement new policies and working practices in conjunction with Brand/Division Managers and to undertake responsibility for ad-hoc initiatives, as and where appropriate.
• To ensure the safety and security of people, stock, cash and property, implementing effective administration, POS, procedures and security systems throughout the shops in accordance with Brand guidelines.
• Monitor the staff for their customer service to ensure a satisfied clientele
      • Ensure adherence to all legislation relating to – fire, employment, licensing etc.
      • Monitor and direct daily operations to ensure that goals and objectives are met in term of sales targets, margin and profit and take corrective action when necessary
      • Oversee smooth implementation of opening, closing and renovation of shops and often get involved with the buying process
      • Maintain smooth relationships with business partners to ensure that overall growth of the Brand is aligned with the company’s strategy
      • Promote customer service excellence by running surveys and analyzing benchmarks
• Achieve highest mystery shopping scores consistently when introduced
• To effectively communicate with the Management, retail staff, and other Brand personnel, cascading information as relevant.
• To represent the business and communicate externally as required.
• To promote a customer care approach within the retail business, investigating complaints or issues of poor customer care, both timely and efficiently.
• To maintain and develop beneficial working relationships with other departments to further the organization’s objectives, including appropriate attendance at Management Team meetings and other forums.

• Coordinate and maintain good relationships with the landlord, mall management and be involved with the various activities and promotions of the Mall and inform the Marketing department of the same.
• To undertake all mandatory training as required by the brand and participate in appropriate in-service training as and when required.
• Maintaining the strict confidentiality of all information acquired especially with regards to customer and staff.
• To manage and ensure a strong communications network with the aim of developing effective working relationships.
• To take responsibility for being up to date with current policies and procedures and to adhere to these.
• Co-operating fully in the introduction of any new technology and new methods as appropriate.
• To undertake any other relevant duties within the overall scope of this post as may be requested by the management
• Ensure advertising and promotion program is appropriate.
• Smooth execution of various marketing plans & events like DSF, DSS, Flash/Super Sales Etc.
• Developing relations with internal & external vendors to ensure adequate support when required

Minimum Qualifications/Experience/Knowledge/Skills

- Bachelor’s Degree or Diploma in Business, Marketing or related studies

– 7 to 10 years of retail experience of which minimum 3 years should be managing multiple stores operationally

• Excellent report, organizational, networking, leadership and analytical skills
• Ability to handle pressure
• Active and detail oriented
• Performance and achievement driven
• Excellent verbal and written communication skills
• Business Acumen

The job will require a fair amount of road travelling within the Country, and overseas travel within the GCC and other countries.  Furthermore, it will require a considerable amount of coordination with Head Office departments, such as Projects, HR, IT, Finance, Marketing and Buying and a fair amount of administrative work. The job will require road travelling within the Country, and overseas travel within the GCC and other countries.

Interested applicants must send their updated CV to .(JavaScript must be enabled to view this email address)
Please ensure to mention subject line as – Area Manager

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Roles & Responsibilities:

a) Accountable for the financial status of the company.

b) Assist the Finance Manager to ensure compliance with financial regulations and requirements of an applicable country’s commercial, customs and tax laws with international accounting
processes.

c) Liaise with the Brand teams to revise overall brand account servicing strategies, and/or to implement tactical financial solutions to maximize profits.

Work Experience: Minimum 5 years of relevant experience preferably in Fashion Retail/ Retail.

Minimum qualification: Chartered Accountant/ MBA Finance/ CFA

Job Type: Permanent

Immediate joining preferred.

Job Location: Dubai

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Essential Duties and Responsibilities:

a) Maintenance Supervisor is responsible for the entire upkeep and maintenance of the stores, offices and warehouse of the Group.

b) This would involve executing administrative and organizational skills for ensuring that all maintenance activities are seamlessly completed.

Work Experience: Minimum 3 years of successful supervisory experience, preferably in a construction or facility maintenance position.

Minimum qualification: Diploma or equivalent qualification from a certified college

Job Type: Permanent

Must hold valid UAE Driving License

Immediate joining preferred.

Job Location: Dubai

Interested applicants should send their CV to
.(JavaScript must be enabled to view this email address). Please address the email as per the subject line “Maintenance Supervisor”

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